We moved to TN 4 years ago and this Kroger was our new favorite store. However, the last change in product placement feels like a scavenger hunt each time we shop. Even after 6 months I’m still in ‘search mode’ for some items. I’m sad to say it’s not a particularly intuitive store anymore.
Clean. Friendly staff. Not just a grocery store, clothing, cookware etc available. Was able to find fair sale prices through out store. My husband and I like to grab lunch there after the gym. They have fresh deli sandwiches, salads, sushi, and much more plus a Starbucks.
Huge store that was very clean. Black Friday sale was a good one. Cashier was Jessica and she was very sweet, only cashier working. Thank God it wasn't packed when I went. Clothes seemed good quality, kitchen section had great bargains. Nice drive for something different.
I was at this location on December 7, 2017 at 8:55pm. The sign at the produce section said five Jazz apples for $2 and I picked up five but when I checked out at the counter, it came out to be $8. When I asked the cashier she said when I use my member’s card it would re-adjust but when the receipt came out it hadn’t. She directed me to the customer care. There was no one at the customer service center because it was a few minutes past 9 and CS had already closed. A cashier who stood by the self check out lane asked me what was wrong, I told her the issue, so she went to check the price of the Jazz apples, confirmed its price to be $2 and came back and told me to come back in the morning and return the apples. So I said I work during the day and can’t come back to just return apples and then asked for the manager. A lady came to the customer service area and she just went back so I didn’t know who that was. The self checkout cashier told me that she was a manager and I asked her, “how would I know that she was the manager if you don’t tell me?” The cashier called the manager again and the manager came out to the service area where I was waiting. The manager lady didn’t look at me at all, or acknowledge my presence, didn’t show common courtesy. She simply typed something at the computer, swiped a card and gave it to the cashier. The cashier gave me a prepaid $10 Kroger card. I was there just to get the price of the apples that was advertised in the produce section adjusted. I didn’t want Kroger’s $10 card, or gain a few extra bucks for the $2 apples that I bought. And I was expecting some fairness, dignity, and common courtesy as a customer. It was truly disappointing and not expected from a reputed store like Kroger.
This is my local Kroger store. We love it! Great deli Produce and meat departments.
Kroger Marketplace is a US Grocery Or Supermarket based in Gallatin, Tennessee. Kroger Marketplace is located at 2011 Nashville Pike, Gallatin, TN 37066, USA.
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