Cumberland Mental Health is a very good place to go. It seems like people do truly care about their customers and that they remind you about your appointment. And they do truly try their hardest to help out as much as they can. I extremely like this place. So much better than the other places I know of.
The doctors are ok, just hope one doesn't call out bc then you have to reschedule your appointment 5 different times. The staff are incompetent. They barely know how to take a debit card payment. They never return phone calls, you talk to them one day and the next day they have no recollection of the conversation at all. It has been two months since I contacted them about prescription assistance, in fact I called twice a day three days in a row, and I still haven't received a call back. That is why I found another facility as soon as i could. Unless you are court ordered to go there or just cant afford anywhere else bc you don't have insurance , stay away from this place. Just in case you didn't know, the Hendersonville location has the same incompetent staff working there as well... Just saying
The office staff should be updated soon. My son had an appointment that they never put in their books. We waited 40 minutes then they blamed the therapist for running late. He had blood tests in Dec 2016 that were never entered in his records in July of 2017. They blamed the Hospital. When I told them what I thought of their office skills they asked me if I ever made mistakes, I am not a paid employee I am a very upset mother who has other appointments, if you can't do your job someone else would love it Vera. Sincerely, Melanie
I love dr. Luis other staff is ok.
There alright i guess...most of them are just doing what there paid to do...pretending to care lol
Cumberland Mental Health Services is a US Health facility based in Gallatin, Tennessee. Cumberland Mental Health Services is located at 510 E Main St, Gallatin, TN 37066, USA.
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