I called the main number and I have a unit on hold. I have called and left 3 messages for the manager at that location to call me, so we could set up a time for me to rent & move my stuff in the unit for tomorrow. Which I was told calling the day before would not be an issue to contact them. Needless to say No One has returned my call. I called the main number again stating no one will return my calls and they said they would contact manager to advise them to call me. I kindly told her "Thanks but no thanks" Because business hours are stated, this is poor customer service and I shouldn't be having issues renting a Unit. I also advised that the reviews on this location; several stated about calling, leaving messages and calls are never returned. Also I seen on reviews that rates are increased quiet often. Right now Public Storage is having a Labor Day Sale on 10X20 for $86.00 mo. (regular rate is $172.00... that is a good deal) BUT main office could not give me a fixed rate of $86.00 mo for any time frame. (6 months, 8 months or 1year) They stated this could increase at anytime. I asked "This means I could rent a unit and get a increase of $35 to $40 dollars as soon as 3 mos of renting a unit, right?" and the answer was YES that is possible. So, this doesn't sound much of a Sale to me when your rate can increase from $86.00 to $174.00 at anytime. I will be taking my business else where.
Paula is great, but Julie informed us she was going to auction all our stuff 2 days after we purchased a new storage unit. Just make sure Paula handles your account and you will be fine!
I began renting a unit yesterday and had a wonderful experience with Paula. I let her know that I was somewhat in a hurry to get it all done before work, and she very politely got me through the process as quickly as possible, while still explaining all of the paperwork and details. It took no time at all, and I was very pleased with the size and location of my unit! Clean place with a welcoming atmosphere and helpful staff! Deserves more than 5 stars
I went in to get a little bit of information, and got more than expected. Ms. Ty, is very professional and knowledgeable of her job at all times. I highly recommend you go and speak to this young lady, she knows her job, front to back. Thank you very much... Ms. Ty, much love & respect
Paula is great at her job and very friendly. She was extremely informative and was extremely helpful in getting me moved into a wonderful storage unit. Thanks to the Public Team.
Public Storage is a US Storage based in Gallatin, Tennessee. Public Storage is located at 209 Hancock St, Gallatin, TN 37066, USA.
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