I've had issues with another NTB in the past but was recommended to this one. Service is friendly and fast. Moreover, they're honest. The other NTB refused service without an up sell but I knew better. None of that going on here. If you can chat with the GM Justin, he's a great guy.
Discussed tires via phone and ordered tires on a deal that they had. Arrived at the facility and the front manager had to "write up" the deal...asking me call of the same questions to get the info that should have been on the work order already.
UPDATE: 9/29/2017: Needed another set of tires for my Challenger. I called and to set an appointment. My tires were ordered that day and placed on my car the day after. In and out with no trouble and couldn't be happier with the work! This is now two different times i have used them and been more than satisfied with their performance. I have sent other to them and they have all said the same as well!
Once the deal had been "written up," she came back with a work order for me to sign. The original deal was get 4 tires for the price of 2 plus "value installation." Well...the deal went up from around $250 to over $700!!! At no time beforehand was I ever told what the installation fees were going to be. I refused to sign and walked out. Got a better deal at Tire Discounters anyway!
Literally the most unprofessional place I have ever step foot in. Went to get a fast realignment which should only take 30 minutes max. These people took over two hours and made my alignment even worse. After the two hour wait time they said they messed up the alignment and it couldnt be fixed until the next day. What???? Who does that???? On top of that, when I got back into my car, there was black smudges all over my beige leather seats and all over the door frame. It just goes to show you how much they dont care.
Couple weeks ago I picked up a couple of screws in one of my back tires. Naturally the tire started losing pressure and couldn't be patched. I called this store location and not only did they have my tires in stock (not an easy tire to come by since they are high performance tires) but they got me in that day and had me back on the road. Great service and great professionalism. Next set of tires I get will come from them once again when the time comes.
Allison was excellent! She made my whole experience of getting an oil change a breeze. She got everything done in a very timely manner as well as made suggestions for future maintenance of the vehicle. Very kind and welcoming! High quality service!
Ntb National Tire Battery is a US Car Repair based in Gallatin, Tennessee. Ntb National Tire Battery is located at 956 Grassland Pl, Gallatin, TN 37066, USA.
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